Important customer information

Returns & Cancellation (Right of Withdrawal) Policy

In all cases contact must first be made by Email to enquiries@ecclesiasupplies.com and you will be advised of the appropriate procedure.

Products returned under our 'No Quibble' Satisfaction Guarantee will not be subject to a re-stocking charge but must be returned at the cost of the customer and not only be in good order at the point of dispatch but, to ensure arrival in a similar condition, be well packaged and insured for their replacement cost. (A simple and relatively inexpensive procedure with both Carriers and the Post Office). Any replacement will be made as soon as possible and any refund within 30 days.

If you wish to cancel after you have submitted an order this is acceptable provided the goods have not been been dispatched!  Please contact us by Email on enquiries@ecclesiasupplies.com providing your Name, Address, Tel. No., Email address and Order reference number! Evidently the sooner you make contact the better for whilst we may indicate a time frame for delivery we often deliver quicker than promised. A refund will be actioned by us as soon as possible and certainly within 7 days.

Special Order or Commissioned item cannot be returned under the terms of our 'No Quibble' Satisfaction Guarantee in view of the fact that this item was either a 'Special Order' or 'Commissioned' just for you.

If you wish to cancel after you have submitted an order for a Special Order or Commissioned item this is acceptable provided the supplier of the goods or services has not gone past the point at which it becomes impractical to cease production. In all cases we will negotiate the best end result possible for you, our customer, subject of course to the cost implications that necessarily have to be accepted.

For products returned due to a clear error on our part, damaged in transit or a fault or quality issue with the product we will reimburse, in full, the cost of postage or carriage but only if agreed first with us, verifiable by the Email from us confirming the detail of the agreement. Any replacement will be made as soon as possible and any refund or reimbursement within 30 days.

Delivery

Delivery will be by Royal Mail, National or International Carrier or Company Vehicle.

Delivery Charges (UK (Mainland):

Delivery charges are calculated by weight subject to a minimum of £1.00 for letter post for such items as transfers and minimum of £2.95 for package/parcel deliveries and this will be applied to any items that are suitable in size and weight to be sent via Royal Mail. 

For orders requiring National Carrier a carriage charge will be added of between £2.95 and £12.95 (inclusive of VAT). £12.95 is the maximum delivery charge unless otherwise advised.

Delivery charges (outside UK mainland)
Please note that Northern Ireland, the Isle of Man, the Isle of Wight, the Channel Isles and the Highlands of Scotland will incur higher carriage charges as of course will the EEC and the Rest of the World as per their locations. Carriage charges are shown at the checkout and will be confirmed upon receipt of full details of your address and order. If carriage charges are not shown for your location please Email with your requirements and we will advise accordingly.